Cancellation Policies

RentALL Cars allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both renter and owner alike. Each listed car and its confirmed on our site will clearly state the cancellation policy. Renters may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A owner will be able to see the number of reservations a renter has canceled over the previous 12 months when the renter submits a request to book.

Strict: 50% refund up until 1 week prior to arrival

  • Delivery fees are always refunded if the rener did not take the trip.
  • The RentALL Cars service fee is refundable if the renter cancels before the trip starts. If a renter books a reservation that overlaps with any part of an existing reservation, we won’t refund the RentALL Cars service fee if they decide to cancel.
  • Base fees (the total day rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to RentALL Cars within 24 hours of trip start.
  • RentALL Cars will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the renter clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Renter Refund Policy, extenuating circumstances, or cancellations by RentALL Cars for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
Thu, Jun 08
3:00 PM

For a 50% refund of base fees, cancellation must be made seven full days prior to local trip start time (or 3:00 PM if not specified) on the day of trip start, otherwise no refund. For example, if trip starts on Friday, cancel by Friday of the previous week before trip start time.

Fri, Jun 15
3:00 PM

If the renter cancels less than 7 days in advance, the days not spent are not refunded.

Mon, Jun 18
11:00 AM

If the renter arrives and decides to leave early, the days not spent are not refunded.

Example